How to enroll an Android smartphone for multi-factor authentication (MFA)

Re-Enrollment Information

If you have a new phone and automatically transferred your applications from your old phone to your new one, you will need to uninstall the NetIQ app and then reinstall it. If you do not do this, you will run in to issues when trying to re-enroll.

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Requirements to complete

• 15 minutes of time
• Reliable internet connection
• Computer
• Smartphone
• Cellphone number must be on file with IT

Installing the NetIQ Advanced Authentication App

1. Download the NetIQ Advanced Authentication app on your smartphone in one of the following ways:

• Navigate to Google Play App store and search for the NetIQ Advanced Authentication app  

2. Perform the following action to install the app in your smartphone:

• Android: Tap Install

Launching the NetIQ Advanced Authentication App

1. Tap the  NetIQ Advanced Authentication icon.

2. Accept the license agreement.

• A message "New PIN" is displayed.

3. Specify a PIN to access the app and tap OK. (The PIN code can only be numbers)

The App is now installed. Proceed with enabling fingerprint if desired, or with 'Enrolling your smartphone as a second factor'

Enrolling your smartphone as a second factor

First time enrollment requires the ability to receive one-time password (OTP) code via text message from WMed. If you do not have a cell phone number on file at WMed, a ticket must be submitted to IT Support.

On your computer's web browser

1. Navigate to the WMed Multifactor Self-Service portal by clicking here.

2. Enter your WMed username and click the Next button:


 
3. Enter your WMed password and click the Next button.




On your smartphone in your text messaging app

4. A text message will be sent to your cell phone number with an one-time password (OTP) code.




On your computer's web browser

5. Enter the OTP code received via text and click the Next button.

• If you did not receive a text message with the OTP, click the “Resend” button to receive another OTP text.

6. On the Authentication Methods page, click the Add button.



7. Select Smartphone from the available second factor methods.




Warning - the QR Code must be scanned within 2 minutes of clicking the "Get QR Code" button.  It is recommended to have the NetIQ Advanced Authentication app open on your smartphone in advance.


8.Click the Get QR Code button, a QR code will be displayed.

• If the enrollment times out, click the cancel button and restart the process.

On your smartphone in the NetIQ Advanced Authentication App

9. Tap the + icon on the lower-right of the Enrolled Authenticators screen.

10. Aim your phone at the screen to capture the QR code.

• The screen closes automatically when a green square appears over the QR code indicating that a compliant QR code is captured.

On your computer's web browser

12. Return to the MFA Self-Service Portal on your computer, a message should state Enrollment is complete. Click the Save button.




12. The smartphone authentication method should appear in the list of available authentication methods for multi-factor authentication.

Enrollment is now complete!

Enabling Fingerprint for NetIQ Advanced Authentication App access

The Fingerprint option is only available if your smartphone device supports this functionality.

1. In the  NetIQ Advanced Authentication App, tap the  menu icon.

2. Tap Settings.

3. Set PIN to ON to enable PIN protection for your app.

3. Set Fingerprint to ON to enable fingerprint authentication.

• The fingerprint you set for the phone is used as a touch sensor for your app.