How to enroll an iPhone for multi-factor authentication (MFA)

Re-Enrollment Information

If you have a new phone and automatically transferred your applications from your old phone to your new one, you will need to uninstall the NetIQ app and then reinstall it. If you do not do this, you will run in to issues when trying to re-enroll.

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Requirements to complete

• 15 minutes of time
• Reliable internet connection
• Computer
• Smartphone
• Cellphone number must be on file with IT
  

Installing the NetIQ Authenticator App

1. Download the NetIQ Advanced Authentication app on your smartphone in one of the following ways:

• Navigate to App store and search for the NetIQ Advanced Authentication app.

2. Perform the following action to install the app in your smartphone:

• iOS: Tap Get

Launching the NetIQ Authenticator App

1. Tap the  NetIQ Auth app icon to run the NetIQ Advanced Authentication app.

2. Accept the license agreement.

• A message "New PIN" is displayed.

3. Specify a PIN to access the app and tap OK.  (The PIN code can only be numbers)

• A message "NetIQ Auth" Would Like to Send You Notifications is displayed.

4. Tap Allow to enable the push notification.

• This will allow the “Push to Accept” functionality, otherwise the one-time code must be entered each time.

Enrolling your smartphone as a second factor

First time enrollment requires the ability to receive one-time password (OTP) code via text message from WMed. If you do not have a cell phone number on file at WMed, a ticket must be submitted to IT Support.

On your computer's web browser

1. Navigate to the WMed Multifactor Self-Service portal by clicking here.

2. Enter your WMed username and click the Next button:


 
3. Enter your WMed password and click the Next button.




On your smartphone in the text messaging app

4. A text message will be sent to your cell phone number with an one-time password (OTP) code.




On your computer's web browser

5. Enter the OTP code received via text and click the Next button.

• If you did not receive a text message with the OTP, click the “Resend” button to receive another OTP text.

6. On the Authentication Methods page, click the Add button.



7. Select Smartphone from the available second factor methods.




Warning - the QR Code must be scanned within 2 minutes of clicking the "Get QR Code" button.  It is recommended to have the NetIQ Advanced Authentication app open on your smartphone in advance.


8. Click the Get QR Code button, a QR code will be displayed.

• If the enrollment times out, click the cancel button and restart the process.

On your smartphone in the NetIQ Advanced Authentication App

9. Tap the + icon on the upper-right of the Enrolled Authenticators screen.

• A message Advanced Authentication Would like to Access the Camera is displayed.

10. Tap OK.

11. Use the camera of your smartphone to capture the QR code using the NetIQ Advanced Authentication app.

• The screen closes automatically when a green square appears over the QR code indicating that a compliant QR code is captured.

12. Specify WMed for the Account text box.

13. Tap Save on your smartphone app

• The authenticator that you enrolled is displayed in the Enrolled Authenticators screen of your smartphone app.

On your computer's web browser


14. Return to the MFA Self-Service Portal on your computer, a message should state Enrollment is complete. Click the Save button.



15. The smartphone authentication method should appear in the list of available authentication methods for multifactor authentication.

Enrollment is now complete!

Enabling Touch ID or FaceID for NetIQ Authenticator App access

TouchID or FaceID options are only available if your smartphone device supports this functionality.

1. In the  NetIQ Authenticator App, tap the  menu icon.

2. Tap Settings.

3. Set Touch ID to ON to enable fingerprint authentication.

4. Set FaceID to ON to enable face authentication.

• The fingerprint you set for the phone is used as a touch sensor for your app.