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eduroam Roaming WiFi Service

Eduroam is an international roaming service for users in research, higher education and further education. It provides researchers, teachers and students easy and secure network access when visiting an institution other than their own.

People from other eduroam compatible educational institutions are able to log into WMed's eduroam environment using their home school's login criteria. Conversely WMed faculty, staff, and students are able to log into the wireless eduroam networks at other schools using their WMed user ID and password.

By joining the eduroam service as a user you shall be deemed to accept these conditions of use:

  • When using the eduroam service, you shall always comply with local laws that regulate the use of the service.
  • You shall not use the eduroam service for any unlawful purpose and not (attempt to) breach or circumvent any administrative or security controls.
  • You shall respect intellectual property and confidentiality agreements.
  • You shall protect your access credentials (e.g. private keys or passwords).
  • Use of the eduroam service is at your own risk. There is no guarantee that the service will be available at any time or that it will suit any purpose.
  • Logged information is used for administrative, operational, accounting, monitoring and security purposes only.  The logged information may be disclosed under lawful order to law enforcement or other entities.
  • The access-granting bodies and Resource Providers are entitled to regulate, suspend or terminate your access, within their domain of authority, and you shall immediately comply with their instructions.
  • You are liable for the consequences of you violating any of these conditions of use.

Visit the eduroam website for a map of institutions participating in eduroam.

Setting up eduroam - Computers

  • It is recommended that you set up your eduroam connection while at WMed, before traveling to another participating institution.
  • Issues with eduroam should always be reported to WMed Support, not the helpdesk of an institution you are visiting.

MacOS

  1. Open the wifi connections menu and select the eduroam network SSID.
  2. Enter your username@your-institution and your password. For WMed users that would be username@med.wmich.edu, e.g. fmlast@med.wmich.edu. (NOTE: This is not an email address, and your first.last@med.wmich.edu address will not work.)
  3. Click Continue to verify the certificate.
  4. Enter your Mac computer's username and password. (This is required to install the eduroam security certificate).  If your Mac does not connect after this step, please open a Support ticket for assistance.

Windows

  1. Open the wifi connections menu and select the eduroam network.
  2. Enter your username@your-institution and your password. For WMed users that would be username@med.wmich.edu, e.g. fmlast@med.wmich.edu. (NOTE: This is not an email address, and your first.last@med.wmich.edu address will not work.)
  3. Click Connect to accept the network certificate and connect.

Setting up eduroam - Mobile Devices

  • It is recommended that you set up your eduroam connection while at WMed, before traveling to another participating institution.
  • Issues with eduroam should always be reported to WMed Support, not the helpdesk of an institution you are visiting.

iOS (7 or later)

  1. Open Settings and access the WiFi section.  Tap the eduroam network.
  2. Enter your username@your-institution and your password. For WMed users that would be username@med.wmich.edu, e.g. fmlast@med.wmich.edu. (NOTE: This is not an email address, and your first.last@med.wmich.edu address will not work.)
  3. Leave the Mode on Automatic and tap Join.
  4. Tap Trust on the Certificate window to accept the network certificate and connect.

Android

***There is currently an issue with setting up eduroam on some Android devices. Please review the attached document titled 'Manual Certificate Installation for Android' before following the instructions below.***

  1. Open Settings and access the WiFi section.  Tap the eduroam network.
  2. Under the EAP method drop-down menu, ensure PEAP is selected.
  3. Under the Phase 2 authentication drop-down menu, ensure MSCHAPV2 is selected.
  4. Under the CA certificate drop-down menu, choose (unspecified) (for Android 6 "Marshmallow" and older), or Do not validate (for Android 7 "Nougat" and newer), or Use System Certificate ( for Android 13 "Tiramisu" and newer).
  5. If Use System Certificate is selected then under Online Certificate Status choose "Do Not Verify".
  6. If asked for a domain, enter med.wmich.edu.
  7. Under Identity, enter your username@your-institution. For WMed users that would be username@med.wmich.edu, e.g. fmlast@med.wmich.edu. (NOTE: This is not an email address, and your first.last@med.wmich.edu address will not work.)
  8. Leave Anonymous Identity blank. If there is anything in this field remove it. 
  9. Enter your WMed password and tap Connect.

Note: For an example see the attachment.

If you encounter any problems connecting your device to eduroam, please open a WMed Support ticket for assistance.

Self-Service Password Management

WMed has a self-service password management system that you can use to manage and reset your own password from any browser.

Managing your account

Visit https://sspr.wmed.edu and log in with your current password.  The following options are displayed:

  • Change Password -  Select this option to change your password immediately.
  • Setup Security questions - You will be prompted to set security questions the first time you log in.  If you have set them previously, select this option from the list to view and modify your questions. The answers to these are case-sensitive.
  • My Account - Displays various attributes about your account, including the expiration date for your current password.
  • Helpdesk -Unused at this time.
  • Logout - Exit the system.

Please contact the helpdesk by phone at 269-337-4409 (menu option 2) if you run in to any issues with the self-service site.  Note that we are unable to reset passwords through email or tickets.

Reset expired password

  1. Visit https://sspr.wmed.edu and click "Forgotten password" link at the bottom.
  2. Enter your last name and username when prompted.
  3. Answer your security questions.
  4. Provide a new password that meets the given criteria.

Please contact the helpdesk by phone at 269-337-4409 option 2 if you are unable to reset your password on the self-service site.  Note that we are unable to reset passwords through email or tickets.

Encrypted Email

To encrypt email:

As of now, email encryption is not enterprise wide.  A user must be in the Zix-gateway users security group in O365.  There is a cost associated with using Zix for email encryption.  As of now only Research, and Epidemiology and Biostatistics departments are eligible.  Only a O365 administrator is allowed to place a user in the Zix-gateway users group.

  1. All outgoing email (meaning it leaves the @med.wmich.edu domain) will be scanned by the encryption engine.  If it triggers a rule requiring encryption, the message will be encrypted.  If the recipient's domain uses the same company for encryption (ZixCorp) they will receive the message directly to their inbox.  If the recipient's domain does not use ZixCorp, they will receive a message telling them to go pick up the email from a ZixCorp website.  Some recipients may be confused by this and may need additional support getting the message.
  2. If you would like to force a message to be encrypted, simply adding the word "confidential" (the quote marks are not necessary) to the subject line, this will cause the encryption engine to encrypt regardless of the message contents.
  3. Some recipient domains (especially very strict listserv-style mailing lists) may reject encrypted messages.  Ideally this will be corrected between the sender and the recipient.  If you are unable to come to a resolution, please contact WMed Support and we will either work with the recipient's IT group and/or disable the encryption engine when communicating with that domain/listserv.
Guest WiFi Access Instructions

Note: Downloadable instructions are also attached to this article.

Guest WiFi Instructions

HCUP NIS

To gain access to HCUP:

  • Complete the fillable forms HERE
  • Complete the training HERE

 Please attach the completed form to a response to the originating support ticket.

Printing at WMed (Staff)

See attached documentation.

 

Please submit a ticket if you have any questions.

Printing with Shared Accounts

See attached documentation.

 

Please submit a ticket if you have any questions.

Rave Alert System - Emergency Emails and Text Messages

Note: See attached document for more information about the Rave Alert System. 

Rave Panic Button

Note: This application is for designated users only. Only emergency coordinators have access to this application.

See attached document for more information about the Panic Button System.

Scanning Documents at WMed

See attached documentation.

 

Please submit a ticket if you have any questions.

Smart-Vue Pro: Forward alert emails to SMS/MMS on your phone

Currently, the environmental monitoring system Smart-Vue Pro will only send alert notices to your primary WMed email address. It is possible to set up an Outlook rule to forward these messages to your smartphone via SMS/MMS (text messaging*).

First, it is important to know the format your wireless carrier uses to receive SMS/MMS messages.  Reference the table below to find your carrier’s format.  For example, if my phone number is 269-555-1212 on Verizon, I would forward to the address 2695551212@vzwpix.com.

If your carrier is not listed below, contact IT Support for assistance.

Provider

Email-to-SMS Address Format

AT&T

number@mms.att.net (MMS)

Boost Mobile

number@myboostmobile.com (MMS)

Cricket

number@mms.cricketwireless.net (MMS)

Sprint

number@pm.sprint.com (MMS)

T-Mobile

number@tmomail.net (SMS and MMS)

U.S. Cellular

number@mms.uscc.net( MMS)

Verizon,

Spectrum Mobile,

or Xfinity Mobile

number@vzwpix.com (MMS)

OR, if the above does not work, try:

number@vtxt.com (SMS)

Next, create the Outlook rule to forward Smart-Vue Pro emails.  This is most easily accomplished in Outlook Webmail (even if you use Desktop Outlook):

  1. Log in to Outlook Webmail at https://outlook.office.com/mail/options/mail/layout
  2. In the Settings window that appears, click Mail > Rules
  3. Click + Add new rule
  4. Give the rule a name, such as “Smart-Vue Pro Alerts to SMS”
  5. Add a condition From = noreply@thermofisher.com
  6. Add an action Forward To = [your SMS address from table above]
  7. Save the rule to enable it. Smart-Vue Pro messages will now arrive as a SMS/MMS message on your phone.

 

* NOTE: SMS/MMS messaging and data rates may apply.  Check with your wireless carrier to ensure you understand any possible charges for receiving SMS/MMS messages.

WMed Browse tool - Content posting guidelines

Guidelines for posting information to the WMed Portal "Browse" feature

The WMed Portal is located at https://portal.med.wmich.edu

  1. Designated people from each program/department are allowed to place information regarding residents/business onto Browse.
  2. These people shall name and organize the directory structure in a way so that users can easily find the information they are looking for.
  3. They will keep all information up-to-date and be responsible for deleting outdated information.
  4. They will follow the rules in accordance with WMed Policies on electronic communications.
  5. Each department will be responsible for the content posted in their respective areas.
  6. Every effort should be made to keep documents free of typographical and grammatical errors.
  7. Corporate Communications, along with Information Technology, reserves the right to monitor and remove page content if they are in violation of these rules.
WMed MailChimp service
MailChimp is a marketing email service available at https://login.mailchimp.com/.
  • Access to MailChimp is managed by WMed IT.  If you believe you need access to this service or have trouble using your account, please submit an IT support ticket.
  • Please note that all users have the same access to MailChimp. All users see all content and audiences.  However some actions, such as exporting contacts, can only be performed by an Administrator account.
Archiving contacts

WMed is billed for MailChimp use based on the number of active contacts on our account. It is up to each user to manage their audience(s) and contacts.  If you don't plan to use an audience for more than one month, please archive the contacts in order to keep our total list manageable.  The list can be un-archived when needed.

Instructions for archiving are located here: https://mailchimp.com/help/archive-unarchive-contacts/
WMed public internet site - Content posting guidelines

Guidelines for posting information to the public WMed internet site

  1. Please limit recreational pictures and information to the 'Resident Life' pages.
  2. NO Duplicate information! If another page on the internet site already has the information that you want to post, just link to that page rather than put it up there twice. This can be very confusing to visitors to see 2 or 3 similar pages with slightly different information. The sections about housing and recreation in Kalamazoo are the biggest offenders of this guideline.
  3. Only departmental (No Personal) email addresses should be posted on the internet site. This is to ensure that email is still received even if someone leaves the company. E-mail addresses will automatically be hidden, and a CAPTCHA is required to view them. This new feature is meant to reduce the amount of spam sent to these addresses.
  4. This site is the WMED Public image. All information must be accurate and up to date, please verify all links after submitting your final change. This will be randomly audited.
  5. Resident and Faculty profile pages have been standardized for a uniform look and for ease of posting.
    1. Please keep Faculty profiles to around 200 words. This should only include their professional and educational experience.
    2. Resident profiles should be kept to around 100 words. Information within should be limited to educational/professional experience, and things like “why I chose WMU WMed.”
    3. Pictures of Faculty should be the pictures provided by Laura Eller, Resident pictures can be obtained from Medical Education.
    4. Deletion of these profiles, or any page on the site, is absolutely permanent.

Anything that is deleted, if needed, will need to be re-created.