Install Citrix Receiver from the following site: http://www.citrix.com/go/receiver.html

When running Citrix Receiver, you may be prompted for a school or work address, ignore this message.

Borgess Cerner is located at the following site: http://cms.bmc.borgess.com

This site can only be viewed while on-site at Borgess or WMed.

On the Cerner webpage, click on B Powerchart P3216 AHKZ_MI

Login with provided Cerner credentials.

When a user is accessing Epic on an apple computer/Mac within the WMed network and they do NOT have a Bronson AD or Bronson Network account,

They will need to use the following link.  

 https://citrixsf.bronsonhg.org/citrix/wmedweb

 (or configure Citrix to point to this site)

https://mycitrix.bronsonhg.org/Citrix/Prod/discovery

Remote Access from a Mac:

 External Gateway:

https://citrix.bronsonhg.org/vpn/index.html

Most Faculty and Residents have Bronson AD and Network accounts and the existing workflow will work from a Mac.  This link is used only when the user is a not a provider with Bronson privileges.

See attached

Microsoft has provided a well documented always up-to-date guide on adding Office 365 apps to most popular mobile devices (phones and tablets)

Currently, this covers Outlook, as well as various Office and productivity apps. For the purpose of these guides, our Office 365 accounts fall under Office 365 for Business, and 'work or school accounts'.

Android

https://support.office.com/en-us/article/Set-up-email-on-an-Android-phone-or-tablet-886db551-8dfa-4fd5-b835-f8e532091872?ui=en-US&rs=en-US&ad=US#BKMK_O365SetUp

iOS

https://support.office.com/en-us/article/Set-up-email-on-iPhone-iPad-or-iPod-Touch-b2de2161-cc1d-49ef-9ef9-81acd1c8e234

Aquifer

All M2 students will receive an invitation to access Aquifer in their WMed inbox before beginning their clerkship. If you did not receive this email or would like to register for an account, contact us at Ask.Librarian@med.wmich.edu.

Aquifer (Web Browser)

Once you receive your invitation email, follow these instructions:

1. Follow the hyperlink in the email to register and access your account.
2. Fill in the details prompted on the registration page.
3. Sign in to your Aquifer account once a year via your web browser to avoid account removal. Aquifer terminates user accounts after 13 months of inactivity.

Aquifer (Mobile App) 

Register online before downloading the mobile app.

1. Search for Aquifer Clinical Learning on the Apple or Google Play store.
2. Sign in with the WMed credentials used to register online.
3. Connect to Wifi to download clinical cases or to sync courses.

Troubleshooting

• If you can’t find your access invitation, contact us at Librarian@med.wmich.edu.
• If you are receiving an Invalid Token Error when trying to set up a new password, try copying and pasting the link from your email invitation into your Chrome, Firefox, or Edge browser. There is currently a bug in Safari that is giving an “invalid token” error. If you are still have issues, submit a ticket with Aquifer Support.
• Check your device is running on the latest OS systems. Aquifer should run on iOS 13 or later for Apple devices, or Android 7.1 or later for android devices.
• If you encounter a black/white/blue screen while attempting to launch the Secure Exam Browser, most likely you have a compatibility issue with your device and our software, please verify that your device meets our technical requirements. *Note, the following are NOT compatible devices: tablet/ipad, touch screen device, or tablet style computer–such as a Microsoft surface or Chromebook.

Audio Digest Online (web browser)

Audio Digest Online can be accessed from any computer on or off campus at no cost to all currently enrolled students, residents, employed and community faculty, and employed medical school staff. For help registering an account off campus, please contact Ask.Librarian@med.wmich.edu.

To create an account on the Audio Digest online:

1. Visit https://libguides.med.wmich.edu/home/mobile when connected to the WMed-Secure Wi-Fi on campus
2. Find Audio Digest and click the hyperlink on “register here”
3. Choose your specialty
4. Register your account with your WMed email address
5. Wait 5-10 minutes for your account to be processed
6. A confirmation email will be sent to you when your account is ready. Click on the “Sign-in” button from the email to complete registration questionnaire
7. Your subscription is ready to be used online or through the app

Audio Digest Mobile (app)

After you register your account online, visit the iOS/Android app store on your phone or tablet and search for “ADF Membership”. Login with your WMed email and password you used to register online.

*Note: be sure to download the app “ADF Membership”, not “AudioDigest” as these are two separate apps.

Troubleshooting

Ensure you login to your account on campus every 90 days to ensure uninterrupted access. If the account is only accessed off campus for a period of 90 days or longer the login will not work. If you need help logging in, contact Ask.Librarian@med.wmich.edu. .

Please refer to the attached PDF.

To Enable Captioning on Video Recordings 

On the Google Chrome Internet Browser: 

    1. Click on the 3 vertical dots in the upper right-hand corner 

    2. Click on “Settings” 

    3. Click on in the bottom left corner 

    4. Toggle the “Live Caption” switch to on. It will turn blue.

    5.Click on “Caption Preferences” if you would like to customize the captions. 

See attached documentation. Please contact us if you have any further issues.

Epic Haiku and Epic Canto are mobile apps used to connect to Epic electronic health records

• Haiku for phones (Android or iOS)
• Canto for tablets (iOS)

Installation

• Download the applicable app from your respective app store (you can also use links embedded above)
• After installation, open a browser to the following link: https://mychart.bronsonhealth.com/mychart/mobile/setup.html
• Select the respective link for your app

What Constitutes a HIPAA Violation When Content Is Being Delivered to Students in a Medical Education?

First, we must understand what is HIPAA covered PHI and then appropriate disclosure:

What is HIPAA covered PHI?

• Sourced from a Covered Entity.
  • a healthcare provider (WMed)
  • health plan or health insurer
  • or a healthcare clearinghouse
  • or a business associate of a HIPAA-covered entity
• In the relation to the provision of healthcare or payment for healthcare services by the Covered Entity
  • Autopsies by the Medical Examiner are not services covered by HIPAA, but privacy is still important.
• A pairing of identifiers and health information together (PHI).
  • Identifiers:
    • Names
    • Dates, except year
    • Telephone numbers
    • Geographic data
    • FAX numbers
    • Social Security numbers
    • Email addresses
    • Medical record numbers
    • Account numbers
    • Health plan beneficiary numbers
    • Certificate/license numbers
    • Vehicle identifiers and serial numbers, including license plates
    • Web URLs
    • Device identifiers and serial numbers
    • Internet protocol addresses
    • Full face photos and comparable images
    • Biometric identifiers (i.e. retinal scan, fingerprints)
    • Any unique identifying number or code

Who can you disclose PHI to?

• Individuals involved in:
  • Health Care Operations
  • Exchange for Treatment

Where does medical education fall?

• “Health care operations” are certain administrative, financial, legal, and quality improvement activities of a covered entity that are necessary to run its business and to support the core functions of treatment and payment. These activities, which are limited to the activities listed in the definition of “health care operations” at 45 CFR 164.501, include:
  • Reviewing the competence or qualifications of health care professionals, evaluating provider and health plan performance, training health care and non-health care professionals, accreditation, certification, licensing, or credentialing activities;
  • https://www.hhs.gov/hipaa/for-professionals/privacy/guidance/disclosures-treatment-payment-health-care-operations/index.html

How much can you share?

• HIPAA minimum necessary requirement to medical trainees:
  • Covered entities can shape their policies and procedures for minimum necessary uses and disclosures to permit medical trainees access to patients’ medical information, including entire medical records.
  • https://www.hhs.gov/hipaa/for-professionals/faq/209/does-minimum-necessary-allow-students-to-access-patient-information/index.html

What is a HIPAA violation in relation to medical education?

• Disclosing more than the minimum necessary PHI without consent from the patient.

What is recommended to provide only the minimum necessary?

• All identifiers must be removed or redacted/blocked out.
• For all images:
  • Focus specifically on the area necessary for the medical education purposes.
  • Redact or mask the following:
    • Facial features
    • Distinctive birth marks or identifying tattoos
    • Other areas that alone or combined with narrative or text might identify the patient
  • Facial Images specifically:
    • They should be cropped so the entire face is not shown, the patient’s eyes and nose are blocked out, to the extent “reasonably possible” for purposes of de-identification of the patient.
  • Use a snipping tool to remove hidden meta data in the image file.
• Make sure all slides have no PHI data in the notes sections or in areas beyond the displayable slide.

1. Download the attachment and unzip.
2. First time execution, you may need to grant Kali permission to execute.  To do this:
   1. Settings
   2. Security and Privacy
   3. General Tab
   4. Click 'Open'  (Will be there after attempting to execute Kali)
3. Wait for a few moments for Kali to execute, and continue to your NBME certification.

For always up-to-date guides on switching from PC to Mac, check out our library site: http://libguides.med.wmich.edu/GettingStarted/MacBasics.

Is there a user guide for Outlook?

Yes, you can find the attached Outlook User How To Guide. Click Here to view guide. The guide has an index so you can easily locate the specific processes you need. The guide will always accessible in the knowledgebase.

Note: This article is available as a downloadable PDF - see the file attached to the end of this article.

TBL halls, the Auditorium, and the Media Room may join a Teams meeting using the Poly/Polycom RealConnect service.  This allows the speakers, microphones, HDMI inputs, and camera in the room to be used natively in the Teams meeting.  Joining the meeting is accomplished by placing a call within the Video Conference tab of the podium touchscreen control.

Prerequisites

• A Teams meeting must be scheduled beforehand. Open the Teams meeting invite or calendar event, and look at the “Join Microsoft Teams Meeting” block at the bottom.  Note the VTC Conference ID.  You will be required to input this ID when connecting to the meeting.
  

• A laptop running the Teams client is NOT required to join the room to the meeting, and we do not recommend running the Teams meeting on a computer at the podium. The computer at the podium should only be used to share content (such as a PowerPoint), just as you normally would when presenting in the room.
  
• If there are any computers in the room that are participating in the Teams meeting, they must mute their speakers and microphone to avoid feedback and confusion.

Connecting to the meeting

1. At the room podium, turn on the A/V system and navigate to the Video Conference Under the Address Book button, press the entry entitled RealConnect and press Dial to begin the call.
   
       
   
   The center projection screen should show the call progress and indicate when it is connected to the Poly(com) RealConnect Service.

2. Once prompted, use the dial pad on the touch screen to enter the VTC Conference ID from the Teams event followed by the pound sign (#).
   
   

3. The room should connect to the Teams meeting, which will be shown on the center projection screen. If the connection is not made correctly, press the End button to end the call.  You may then begin the connection process again.

Participating in the meeting

1. Once connected to the meeting, proceed to the Local Content Left/Right Screens section under the Video Conference tab on the touchscreen. Then, use the input and screen controls to display your desired content or views within the room. (The screen below is from TBL – Auditorium and Media Room may vary.)
   
   

2. Any content shown on the center projection screen will be shown to the Teams meeting participants.
3. Room microphones may be turned on and off for use in the meeting.

Disconnecting from the meeting

1. To disconnect, press End on the Video Conference tab of the touchscreen, or simply turn the system Off

Troubleshooting

1. The room is muted: If remote participants in the meeting cannot hear in-room participants speaking, first check that the room microphones are not muted on the touchscreen.  If the issue persists, the Teams meeting may have become muted accidentally.  To fix this issue:
   1. On the room touchscreen, navigate to the Video Conference tab and press the Address Book.
   2. On the dial pad, press #6 (pound + six). The room should un-mute immediately (there is no confirmation of this action, but participants should be able to hear you).

For further assistance with RealConnect features, contact IT Support at 269-337-4409 option 2.

See attached documentation,

Please submit a ticket if you have any questions.

Software Requirements, Specifications, and Configuration

The following software is currently required of all medical students.  For the latest updates to this list, please check the Medical Student Handbook available on your student portal.

• Apple ID: create an Apple ID, which is needed for downloading Apple software.  Create or manage your Apple ID
• Antivirus software: Students must install and maintain current antivirus software. The medical school recommends one of the following:
  • Sophos (free)
  • Avira (free)
  • Kaspersky (purchase)
• Firewall: the operating system or antivirus software firewall must be enabled at all times.
  • To enable the MacOS firewall, click Apple Menu > System Preferences > Security & Privacy > Firewall tab > Turn on Firewall (if off).
  • Alternatively, the firewall of your selected antivirus program may be enabled. Follow the instructions provided by your antivirus software.

Programs and Apps (current versions are required)

• Microsoft Office 365 - access your WMed account
• Firefox (internet browser; free)
• iBooks (free; included with OS X (MacOS) 10.10 Yosemite or newer, or download from the Mac App Store).
  • The iBook app can also be downloaded on other Apple products including the iPhone, iPad, and iPod Touch. iBooks can be stored on iCloud, making your books accessible from all of your Apple devices (local download still required to view).
• Audience Response System (license purchased by the medical school and provided to students).
• Examplify exam software (license purchased by the medical school and provided to students).
• Students are given an Examplify Student ID and Password, and instructions for downloading.
  • Students login at the medical school site for Examplify with their Student ID and Password.
  • Though technically possible to use on an iPad, not all examinations are accessible using an iPad and this is not recommended.
• AirMedia (for wirelessly accessing Crestron-enabled displays in classrooms and group rooms; free).
  • To install AirMedia on a Mac, follow the on-screen instructions in an AirMedia equipped room. Apps are also available for iPhone, iPad, and Android devices.

Web Services

• The WMed Library provides many online services.  Visit their site to learn more.

To properly setup your mobile device, please refer to the link below. Choose the article that corresponds with your device.

https://support.office.com/en-US/article/Set-up-Office-apps-and-email-on-a-mobile-device-7dabb6cb-0046-40b6-81fe-767e0b1f014f

See attached document for instructions on temporarily disabling Mac antivirus clients such as: Sophos, Avira, and Kaspersky.

Turning Technologies is our Audience Response System (ARS) provider.  Students have an online ResponseWare license for using mobile devices to respond, as well as a ResponseCard "clicker" device assigned by WMed.

Turning Account

Your Turning Account is your WMed email address.  

• To manage your Turning Account, visit https://account.turningtechnologies.com and log in with your email address and password of your choosing.
• If you need assistance with your password, click the Forgot your Password? link on the sign in page to reset it. (WMed cannot reset your password.)

ResponseWare Licensing

A ResponseWare license is required for participation in manditory curricular events.  The use of ResponseWare sessions is at your instructor's discretion.

• WMed has assigned a ResponseWare license to your Turning Account automatically.
• Your license is active for the duration of your studies at WMed.
• To view your license information, log in to your Turning Account and click the Licenses tab. 

ResponseCard Issuance and Registration

The ResponseCard RF is your "clicker" device for use in physical classrooms at WMed.

• WMed has assigned you a ResponseCard device and assigned it to your Turning Account.
• To view your assigned device information, log in to your Turning Account and click the Devices tab.

If your ResponseCard device is lost or damaged:

1. Contact the IT Helpdesk to obtain a replacement (open a ticket here).
2. Your student account will be charged for the cost of the new device.  Contact Student Affairs is you have questions about such charges.
3. IMPORTANT: Remove the lost or damaged device from your Turning Account by going to the Devices area.  Check the box next to the device and click the Trash Can icon below to delete.
4. IMPORTANT: When you receive your new ResponseCard, register it on your Turning Account by going to the Devices area.  Click the Add button and enter the Device ID from the back of the clicker. If you do not register your new device, your polling responses will NOT be properly recorded in class.

ResponseCard Operation

Each room has a reciever with a unique channel code. To select the proper channel on your device:

1. Your instructor will tell you which channel to use.
2. Press the Channel button.
3. Enter the channel number using the numeric buttons.
4. Press the Channel button again.
5. The assigned channel will be displayed on the LCD screen.

• How to sign in and access materials
• Using key functions to enhance your learning
• How to download your books for offline and perpetual access