All Epic Tip Sheets are located here:

https://collaboration.bronsonhg.org/departments/iopt/SitePages/SupplementalDocumentation.aspx

Note: You will find the majority of WMed specific tips sheets under the Ambulatory Clinical Documentation and Ordering (EpicCare Ambulatory) folder. 

Search for “Tip Sheet – WMed”.  You may be asked to log into the document library where the Tip Sheet is located - follow these instructions to log in the 1st time:

https://support.med.wmich.edu/staff/index.php?/Knowledgebase/Article/Edit/206

Access to the Epic User Web: Tip Sheet - see attached.

Please see the attached PDF for detail instructions.

All Epic Tip Sheets are located here:

https://collaboration.bronsonhg.org/departments/iopt/SitePages/SupplementalDocumentation.aspx

Note: You will find the majority of WMed specific tips sheets under the Ambulatory Clinical Documentation and Ordering (EpicCare Ambulatory) folder. 

Search for “Tip Sheet – WMed”.  You may be asked to log into the document library where the Tip Sheet is located - follow these instructions to log in the 1st time:

https://support.med.wmich.edu/staff/index.php?/Knowledgebase/Article/Edit/206

• Tip Sheet - WMED Surg Auth Workflow Managed Care

• Tip Sheet - WMED Surg Referral Entry

This issue presents as display issues caused when trying to open a Citrix application (such as Epic) while using a laptop docked with a monitor.

Example screenshot – Your screen may look different than below, but typically you will see some part of the Epic login screen off-center from where it should be. 

To resolve this issue: 

1. Right click on your desktop and select “Display Settings” in the menu that opens. This should open your computer's Display Settings menu.

2. Select your laptop in the Display Settings menu (Screen 1 in the example image, yours may be different). You can click the "Identify" button to assist in identifying which option is your laptop. Your screen should look like the image below, with your laptop screen highlighted in blue.

3. With your laptop selected, scroll down to the "Scale and layout" section. Click on the dropdown menu with the label "Change the size of text, apps, and other items."

4. Select "100%" from the menu.

5. You should now be able to launch Epic with no display issues. If Epic is already open, close and re-launch it.

All Epic Tip Sheets are located here:

https://collaboration.bronsonhg.org/departments/iopt/SitePages/SupplementalDocumentation.aspx

Note: You will find the majority of WMed specific tips sheets under the Ambulatory Clinical Documentation and Ordering (EpicCare Ambulatory) folder. 

Search for “Tip Sheet – WMed”.  You may be asked to log into the document library where the Tip Sheet is located - follow these instructions to log in the 1st time:

https://support.med.wmich.edu/staff/index.php?/Knowledgebase/Article/Edit/206

Clinical Staff Tip Sheets: 

• Tip Sheet - WMED scheduling outside of the template (Clinical Staff)

   

• Tip Sheet - WMED Urgent External Referrals (Clinical Staff)

   

• Tip Sheet - Urgent Internal Referrals (Clinical Staff)

• Tip Sheet – WMED In Basket Pools

   

• Tip Sheet – In Basket Responsibility

   

All Epic Tip Sheets are located here:

https://collaboration.bronsonhg.org/departments/iopt/SitePages/SupplementalDocumentation.aspx

Note: You will find the majority of WMed specific tips sheets under the Ambulatory Clinical Documentation and Ordering (EpicCare Ambulatory) folder. 

Search for “Tip Sheet – WMed”.  You may be asked to log into the document library where the Tip Sheet is located - follow these instructions to log in the 1st time:

https://support.med.wmich.edu/staff/index.php?/Knowledgebase/Article/Edit/206

Dismissing patients in Epic or marking a patient as deceased in Epic - see that attached Tip Sheets.

All Epic Tip Sheets are located here:

https://collaboration.bronsonhg.org/departments/iopt/SitePages/SupplementalDocumentation.aspx

Note: You will find the majority of WMed specific tips sheets under the Ambulatory Clinical Documentation and Ordering (EpicCare Ambulatory) folder. 

Search for “Tip Sheet – WMed”.  You may be asked to log into the document library where the Tip Sheet is located - follow these instructions to log in the 1st time:

https://support.med.wmich.edu/staff/index.php?/Knowledgebase/Article/Edit/206

• Tip Sheet - Form Reprints (Clinical Staff)

   

All Epic Tip Sheets are located here:

https://collaboration.bronsonhg.org/departments/iopt/SitePages/SupplementalDocumentation.aspx

Note: You will find the majority of WMed specific tips sheets under the Ambulatory Clinical Documentation and Ordering (EpicCare Ambulatory) folder. 

Search for “Tip Sheet – WMed”.  You may be asked to log into the document library where the Tip Sheet is located - follow these instructions to log in the 1st time:

https://support.med.wmich.edu/staff/index.php?/Knowledgebase/Article/Edit/206

There is also a link to the Supplemental Documentation site from the Learning Home Dashboard in Epic.

Epic Haiku and Epic Canto are mobile apps used to connect to Epic electronic health records

• Haiku for phones (Android or iOS)
• Canto for tablets (iOS)

Installation

• Download the applicable app from your respective app store (you can also use links embedded above)
• After installation, open a browser to the following link: https://mychart.bronsonhealth.com/mychart/mobile/setup.html
• Select the respective link for your app

All Epic Tip Sheets are located here:

https://collaboration.bronsonhg.org/departments/iopt/SitePages/SupplementalDocumentation.aspx

Note: You will find the majority of WMed specific tips sheets under the Ambulatory Clinical Documentation and Ordering (EpicCare Ambulatory) folder. 

Search for “Tip Sheet – WMed”.  You may be asked to log into the document library where the Tip Sheet is located - follow these instructions to log in the 1st time:

https://support.med.wmich.edu/staff/index.php?/Knowledgebase/Article/Edit/206

My Chart:

• MyChart – Grant Proxy Access for a Caregiver

   

• MyChart – Grant Access to a Child’s MyChart Account

   

• MyChart – Grant Proxy Access to an Adolescent’s (12-17) MyChart Account

   

• MyChart – Grant Proxy Access to an Adult’s MyChart Account

All Epic Tip Sheets are located here:

https://collaboration.bronsonhg.org/departments/iopt/SitePages/SupplementalDocumentation.aspx

Note: You will find the majority of WMed specific tips sheets under the Ambulatory Clinical Documentation and Ordering (EpicCare Ambulatory) folder. 

Search for “Tip Sheet – WMed”.  You may be asked to log into the document library where the Tip Sheet is located - follow these instructions to log in the 1st time:

https://support.med.wmich.edu/staff/index.php?/Knowledgebase/Article/Edit/206

See attached PDF for answers to questions asked during any Epic class.

All Epic Tip Sheets are located here:

https://collaboration.bronsonhg.org/departments/iopt/SitePages/SupplementalDocumentation.aspx

Note: You will find the majority of WMed specific tips sheets under the Ambulatory Clinical Documentation and Ordering (EpicCare Ambulatory) folder. 

Search for “Tip Sheet – WMed”.  You may be asked to log into the document library where the Tip Sheet is located - follow these instructions to log in the 1st time:

https://support.med.wmich.edu/staff/index.php?/Knowledgebase/Article/Edit/206

Radiant Reading Provider and Epic Technologist Tip Sheets - see links below or attachments.

Class Materials

• Technologist WMED – Information Sheet: training users ID’s and training patients

• Technologist WMED – Self-Study Guide: self-guided exercises and application tips

 Supplemental Documentation

• RAD Tip Sheet – Import External Images: steps to place an order to generate an accession number for the images in PACSA

• RAD Tip Sheet – Learning Home Dashboard: steps to access the Radiant dashboard (for updates/changes/tip sheets/etc)

• RAD Tip Sheet – Link Orders via Tech Work List: steps to place order and link it to a scheduled appointment via Verify Orders

• RAD Tip Sheet – Modify Schedules: steps to close and open schedules for the x-ray machines

• RAD Tip Sheet – Stress View Charges: steps to enter charges for exams with stress views

• RAD Tip Sheet – Study Notes: steps create, edit & delete study notes

• RAD Tip Sheet – View Provider Schedule: steps to view ortho provider schedules

All Epic Tip Sheets are located here:

https://collaboration.bronsonhg.org/departments/iopt/SitePages/SupplementalDocumentation.aspx

Note: You will find the majority of WMed specific tips sheets under the Ambulatory Clinical Documentation and Ordering (EpicCare Ambulatory) folder. 

Search for “Tip Sheet – WMed”.  You may be asked to log into the document library where the Tip Sheet is located - follow these instructions to log in the 1st time:

https://support.med.wmich.edu/staff/index.php?/Knowledgebase/Article/Edit/206

Preceptor and Resident Epic workflow Tip Sheets:

• Preceptor Workflow
• Resident Ordering
• Resident Note and Encounter Sign

If you are needing help logging in to Epic, you must reach out to Bronson IT as they handle all Citrix/Epic user accounts. Their number is 269-341-6330.


If you need help just finding the Epic app, see the image and steps below. 


1. Open the Available Applications app on your desktop.

2. Click on Citrix Workspace to install/load it. 

    - If Citrix is missing from this menu, click on the refresh icon on the bottom-left corner of the Available Apps window.
    - If it is still missing after refreshing, contact WMed IT.


Once it's loaded, Citrix will prompt you to sign in. Your Citrix credentials should be the same as your Epic credentials. 

If you Citrix is installed but not login is coming up and you do not have any Epic icons on your desktop, you will need to either sign-in a different way or reset Citrix altogether.

1. To sign-in a different way, right-click the Citrix icon on your taskbar next to your clock. 
    
    - You may have to click the ^ in order for the Citrix icon to show.

2. Click Sign-In




To reset Citrix if it seems broken, repeat step 1 from the previous set of instructions but then click on Advanced Preferences instead. From there, you will select Reset Citrix Workspace and then hit 'Yes' on the window that comes up after. 

On a WMed provided computer

1. Log in to the computer
2. Ensure you are connected to the network (Wi-Fi)
3. Do not connect to Pulse Secure yet.
4. Skip to the 'Both' section below:

On a personal computer, from the Desktop

1. First time setup (Install Citrix Workspace)
   1. Download Citrix from https://www.citrix.com/products/receiver.html
      1. Choose the correct version for your operating system (Mac OSX or Windows)
   2. Run the executable to install the receiver
   3. DO NOT add an account

Both:  

1. Open a web browser (Do not use Microsoft Edge or Internet Explorer)
2. Log in to the WMed Portal
   
3. Navigate to Clinical Affair -> Clinical Affiliates
4. Click on Applications under the Epic heading
   
5. Log in using your WMed credentials
   
6. Open the desired application from the portal (Your icons may be slightly different)
   
7.  Once Epic is open, you can then connect to Pulse Secure if you're on a WMed issued laptop.